Welcome, Mitie Supplier

You help us to deliver the exceptional every day. Find everything you need to deliver your best right here.

Ways of Working

Procurement is currently transforming its operations and introducing best in class technology to further support our aim of working together. Mitie have chosen one of the industry leading Source to Pay (S2P) platforms: Coupa as our prime Procurement solution.


Coupa is a leading cloud-based e-commerce spend management tool. It allows us to connect directly with our suppliers and creating a more efficient way of working. It is being used to onboard new suppliers, as well as to maintain and amend existing supplier details, raise Purchase Orders and to confirm receipt of Goods & Services.


Maximo 7.6, our upgraded CAFM system, allows our subcontractors a direct end to end management of jobs, from acceptance to payments, giving real time info, updates and time saving benefits throughout the process, with the help of SAP finance platform.

Alcumus SafeContractor

From 1 December 2021 Mitie will require all of our suppliers who provide onsite services to be accredited through Alcumus SafeContractor.

Terms & Conditions

Find a link to all important Terms & Conditions

For further support contact [email protected]

Supplier Maintenance

Our teams review Supplier markets and contact those that are the right fit to deliver what we and our customers need. At Mitie, suppliers are appointed on basis of their ability to perform as defined and taking into consideration social values, ethical practices and environmental impacts.

New Suppliers

Mitie uses Coupa to onboard new suppliers and undertake validation checks to ensure our suppliers meet our minimum standards. Once identified as a suitable supplier your Mitie contact will email you a New Supplier Information Request (NSIR) form, which you need to complete and return back to them. It then goes through an internal approval process. On approval, you will receive an email invitation from Coupa to join the Coupa Supplier Portal (CSP). Registering for the CSP is free, easy and should only take a few minutes to complete. Please refer to our guide below to ensure accuracy and avoid any delays in your on-boarding process.

There is also the option to complete an onboarding external form on the CSP, click on the button below to learn how.

Recently Onboarded?

If you are a newly onboarded or an existing Supplier and want to update your details on your CSP, please refer to the supplier information update form below:

If you have more questions for onboarding or updating your company information on the CSP you can email [email protected]

To familiarise with the CSP, please refer to this guide

Existing Suppliers

All our existing suppliers have been migrated onto Coupa and have been emailed an invitation to join the CSP.

CSP is used to:

  • Configure your company PO transmission preferences.
  • View all POs; and
  • Create electronic invoices & credit notes.
  • To update important details for e.g. Bank / Remit-To details, Insurances etc. refer to

For guidance on how to use CSP, please refer to this guide

For further support
please contact [email protected]

Purchase to Pay

Mitie operates a No PO No Pay policy. Always ask your Mitie contact for a Purchase Order (PO) before commencing work with Mitie. Invoicing Mitie depends on the method you receive your PO. If you receive a Coupa PO, you must follow the Coupa process and submit your invoices via Coupa.

Received a Coupa PO?

Coupa is Mitie’s new Source to Pay (S2P) system has changed the way we do business with all our suppliers, making it more efficient and effective, bringing in simpler invoicing and better visibility of payments. As part of this we will be introducing a new way for you to submit and managing your invoices & credit notes.

Received a SAP PO?

Mitie Technical Services has moved to SAP Finance system. To invoice Mitie Technical Facilities Management Ltd. follow this page.

Other POs

Any POs linked to any other Business Units will continue to be issued as per the current process. Not all Mitie entities have moved to Coupa yet. If you work across multiple Business Areas in Mitie: If you receive a PO via a different channel, you should continue to invoice as you do today.

Invoices for POs raised in SAP:
A PO raised in SAP normally starts with the number 50, 51, 54, 45, 48, 91 or 62 and will consist of 10 digits. If the PO has been raised in SAP, then the e-mail address for submission of the invoice, which is included on the PO, will be:

[email protected]

Invoices for POs raised in Oracle:
A PO raised in Oracle will start with the number 2 and will consist of 9 digits. If the PO has been raised in Oracle, then the e-mail address for submission of the invoice will be:

[email protected]

Invoices for POs raised in CAFM’s:
A PO raised in a CAFM may have many formats, purchase orders starting with the below are an example:




– BB

Please send invoices to: [email protected]

For Invoice queries contact [email protected]

Supplier Management

Mitie’s suppliers are fundamental to our business. Whether you’re an existing supplier or are about to starting to work with us, this site should provide you with everything you need. Find all required documentation, Help and Support in the links below.

Supplier Guides

Find a link to all important Terms & Conditions, Contractor Handbooks, Policies, Reference & Guidance Documents & How To Guides on our Supplier Guides page.

Using Mitie’s Systems

Mitie’s new systems are easy to use, but we have created a few ‘How to’ Guides to help you to use these effectively.

Frequently asked Questions

Have more questions? Refer to these Frequently Asked Questions for Coupa, Maximo & Alcumus SafeContractor.

Mitie Updates

Find out what is happening in Mitie and how it can affect you

For further support please contact [email protected]