Welcome, Mitie Supplier

You help us to deliver the exceptional every day. Find everything you need to deliver your best right here.

Ways of Working

Procurement is currently transforming its operations and introducing best in class technology to further support our aim of working together. Mitie have chosen one of the industry leading Source to Pay (S2P) platforms: Coupa as our prime Procurement solution.


Coupa is a leading cloud-based e-commerce spend management tool. It allows us to connect directly with our suppliers and creating a more efficient way of working. It is being used to onboard new suppliers, as well as to maintain and amend existing supplier details, raise Purchase Orders and to confirm receipt of Goods & Services.

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Maximo 7.6, our upgraded CAFM system, allows our subcontractors a direct end to end management of jobs, from acceptance to payments, giving real time info, updates and time saving benefits throughout the process, with the help of SAP finance platform.

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Alcumus SafeContractor

From 1 December 2021 Mitie will require all of our suppliers who provide onsite services to be accredited through Alcumus SafeContractor.

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Terms & Conditions

Find a link to all important Terms & Conditions

Find them here

For further support contact [email protected]

Supplier Onboarding

Our teams review Supplier markets and contact those that are the right fit to deliver what we and our customers need. At Mitie suppliers are appointed on basis of their ability to perform as defined and taking into consideration social values, ethical practices and environmental impacts.

New Suppliers

Mitie uses Coupa to onboard new suppliers and undertake validation checks to ensure our suppliers meet our minimum standards. Once identified as a suitable supplier your Mitie contact will raise a New Supplier Request (NSR) in Coupa, which goes through an internal approval process. On approval, you will receive an email Invite from Coupa to join the CSP.

New Supplier Onboarding
Existing Suppliers

All our existing suppliers have been migrated onto Coupa.

We recommend using the CSP to

  • Manage your Company Information
  • Configure your company PO transmission preferences.
  • View all POs; and
  • Create electronic invoices & credit notes

All existing Suppliers have been invited to join the CSP.

To join Coupa you can click on the link contained in the email invitation to complete your registration. Registering for the CSP is free, easy and should take just a few minutes to complete.

Register on the CSP

For further support contact [email protected]

Purchase to Pay

Mitie operates a No PO No Pay policy. Always ask your Mitie contact for a Purchase Order (PO) before commencing work with Mitie. Invoicing Mitie depends on the method you receive your PO. If you receive a Coupa PO, you must follow the Coupa process and submit your invoices via Coupa.

Received a Coupa PO?

Coupa is Mitie’s new Source to Pay (S2P) system has changed the way we do business with all our suppliers, making it more efficient and effective, bringing in simpler invoicing and better visibility of payments. As part of this we will be introducing a new way for you to submit and managing your invoices & credit notes.

Invoice using Coupa
Received a SAP PO?

Mitie Technical Services has moved to SAP Finance system. To invoice Mitie Technical Facilities Management Ltd. follow this page.

Invoice using SAP
Other POs

Any POs linked to any other Business Units will continue to be issued as per the current process. If you work across multiple Business Areas in Mitie: If you receive a PO via a different channel, you should continue to invoice as you do today.

Non Coupa Invoice Instructions

For Invoice queries contact [email protected]

Supplier Management

Mitie’s suppliers are fundamental to our business. Whether you’re an existing supplier or are about to starting to work with us, this site should provide you with everything you need. Find all required documentation, Help and Support in the links below.

Supplier Guides

Find a link to all important Terms & Conditions, Contractor Handbooks, Policies, Reference & Guidance Documents & How To Guides on our Supplier Guides page.

Supplier Guides
Using Mitie’s Systems

Mitie’s new systems are easy to use, but we have created a few ‘How to’ Guides to help you to use these effectively.

How to Guides
Frequently asked Questions

Have more questions? Refer to these Frequently Asked Questions for Coupa, Maximo & Alcumus SafeContractor.

Mitie Updates

Find out what is happening in Mitie and how it can affect you

Latest Mitie Updates

If you cannot find the answer to your question or need further assistance please contact [email protected]