Coupa FAQ’s2022-07-26T11:07:22+00:00

Coupa FAQs

Coupa Supplier Portal

I need help accessing the CSP?2022-04-20T10:13:58+00:00

If you need help with the Coupa Supplier Portal (CSP) then please email [email protected]

Where do I register for the CSP?2022-03-17T07:40:55+00:00

You can request an invitation to join the CSP from [email protected]

Where do I sign in?2022-03-17T07:41:04+00:00

You can sign into the CSP at

How long does the registration process take?2022-03-17T07:41:19+00:00

The registration process takes less than 5 minutes.

Click on the link received in the invitation email and you fill in your name, company name and password.

How much does it cost to join and use the CSP?2022-03-17T07:44:19+00:00

Coupa doesn’t charge suppliers to use the Coupa Supplier Portal.

I have a small company. Will I be able to use the CSP?2022-03-17T07:41:36+00:00

Coupa Supplier Portal can be used by all organisations irrespective of their size. Suppliers only need internet access to register.

I supply more than one organisation. Will I need to go through this all over again for those organisations?2022-03-17T07:41:45+00:00

No, you do not need to create separate accounts for each customer. You just need to make sure you provide the same email address for all your customers when they will be sending you the invite.

What do I do if I am locked out of the CSP?2022-03-17T07:42:02+00:00

Forgotten passwords can be retrieved via the forgotten password link on the CSP portal, at the Login stage.

How do I add an employee/another user to the CSP account?2022-03-17T07:42:20+00:00
  1. On the main menu, click on the Admin tab.
  2. On the Users tab, click on the Invite User button.
  3. Provide the required information in the window that opens.
How do I update my banking information for direct deposits?2022-03-17T07:42:36+00:00

Your banking information is stored in your customer’s ERP system (i.e. SAP, Oracle, etc.), and not stored in Coupa.

Contact your customer directly with the updated information.

What training is provided?2022-03-17T07:42:49+00:00

You can find extensive training materials on the Coupa Supplier Portal site, after registering, by accessing the Online Help page. We have also posted Training Scripts relating to each module e.g. Sourcing and CLM to show how you interact with Mitie.

CSP Invoicing

Are we able to send electronic invoices?2022-03-17T07:37:42+00:00

Yes, Coupa allows you to send electronic invoices.

In the UK electronic invoices legally hold the same value as the physical invoices.

How do I create an invoice?2022-03-17T07:39:20+00:00
  1. On the main menu, click on the Orders tab.
  2. If you are connected to more than one Coupa customer, select their name from the Select Customer dropdown menu.
  3. In the PO table that appears, choose the PO you want to invoice, and then click on the yellow coins to create an invoice.
Are there any other methods of invoicing if we are unable to use CSP or cXML?2022-03-17T07:37:30+00:00

As an alternative method of invoicing you can use SAN (Supplier Actionable Notification) or PDF by email but you need to make an agreement with Mitie.

Please be aware that the preferred method of invoicing is through the Coupa Supplier Portal.

How do I see my customer’s purchase orders?2022-03-17T07:39:31+00:00

On the main menu, click on the Orders tab.

If you are connected to more than one Coupa customer, select their name from the Select Customer dropdown menu

How do I create an invoice that isn’t backed by a purchase order?2022-03-17T07:39:11+00:00

You can’t submit invoices without a backing PO.

I only have a couple of invoices with Mitie per year, do I need to go through this process?2022-03-17T07:39:41+00:00

The preferred method of invoicing for Mitie is going to be through the CSP.

Where can I find payment information?2022-03-17T07:39:52+00:00

If your customer provided payment information, you can find it on the invoice.

Coupa Catalogue Content

Can I use a different currency?2022-06-24T11:55:29+00:00

Please check the CSV Catalogue example “Currency” list and use the one closest to your requirements.

In case the currency you would like to use is not on the list, please contact our support team at: [email protected]

Can we use custom units of measure?2022-06-24T11:56:28+00:00

Please check the CSV Catalogue example “Units of Measure” list and use the one closest to your requirements.

In case none of the Units of Measures are close to what you need, please contact our support team at: [email protected].

Will I be able to make changes to the items once they are uploaded?2022-06-21T10:39:06+00:00

You will be able to make future changes to these items by completing the form with the updated information and we will upload it onto the portal.

Or you can update the items information using CSP (Coupa Supplier Portal).

Contact our support team at: [email protected].

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