Using Coupa

Mitie Coupa Project wins Computing Digital Technology Leaders Award!
Coupa Supplier Portal Support – Webinars;
VAT Registration Number Update;
Important Coupa Supplier Portal Updates;
Guide for Suppliers in the Construction Industry Scheme (CIS) – Updated Nov’22;
Coupa Procure to Pay Phase 2 Roll-Out – We are LIVE;
Guide to Exporting & Importing;

Introduction to the Coupa Supplier Portal (CSP)

What is the CSP?

The CSP is an easy to setup, free tool for suppliers to manage business with all customers who use Coupa, under one roof. The Coupa platform will provide you with full visibility of the status of your invoice and will enable a quicker process. No installation of hardware or software is required, and the service incurs no fee for you to pay. 

How do I login to the portal?

Click on the image below to login to the CSP.

  • Bookmark the link/add it to your favourites tab
  • The email address used to login should be the same as the primary contact held on Mitie’s Vendor Master
  • If you already use Coupa with other customers, please provide an email address for your current CSP administrator.

Who can I contact for support?

Please email [email protected] for any support using the CSP, our friendly team are happy to help guide you through the process.

You can also find help and information on the Coupa website, please click here to visit.

How to manage / setup your CSP

How to Invoice Mitie

Depending on the volume and frequency of transactions there are multiple ways you can invoice via Coupa, you can either choose:

1. The Coupa Supplier Portal
2. Supplier Actionable Notifications (please refer to the how-to-guide below)

Before you invoice Mitie, please ensure that you have read the Tax guides that are listed in the menu below for your country.

*Please note that the above guides are changed frequently, so please make sure that you download the most up-to-date version*

You must have a Legal entity set up in your CSP to invoice Mitie Group PLC

If you need further support regarding your invoices e.g. payment status or pending approval. Please email [email protected]

Supplier Maintenance (SMT)

Mitie uses Coupa to manage and onboard new suppliers and undertakes validation checks to ensure our suppliers meet our minimum standards. Existing suppliers can also use Coupa to update, amend and maintain details such as their banking information and remit to address.

If are new supplier being onboarded and need help with the New Supplier Information Request Form please refer to the How to Guide below:

To update your bank details / remit-to address please follow the processes below:

Even if you update your details within the CSP, you still need to inform Mitie of the changes – please email [email protected] whenever there is a change to your company details.

Contract Lifecycle Management (CLM)

Review Contracts

Coupa Contract Lifecyle Management (CLM) module enables suppliers to review and manage contracts online.

Source to Contract (S2C)

Participate in eAuctions

Coupa eSourcing and eAuctions tools enable Suppliers to interact online with Mitie during the Sourcing and eAuction process.

Further Support

For more questions regarding Coupa or the Coupa Supplier Portal (CSP), please click on the button below

If you cannot find the answer to your question or need more support please contact [email protected]