Using Coupa

Introduction to the Coupa Supplier Portal (CSP)

What is the CSP?

The CSP is an easy to setup, free tool for suppliers to manage business with all customers who use Coupa, under one roof. The Coupa platform will provide you with full visibility of the status of your invoice and will enable a quicker process. No installation of hardware or software is required, and the service incurs no fee for you to pay. 

How do I login to the portal?

Click on the image below to login to the CSP.

  • Bookmark the link/add it to your favourites tab
  • The email address used to login should be the same as the primary contact held on Mitie’s Vendor Master
  • If you already use Coupa with other customers, please provide an email address for your current CSP administrator.

Who can I contact for support?

Please email [email protected] for any support using the CSP, our friendly team are happy to help guide you through the process.

How to manage / setup your CSP

How to Invoice Mitie

Depending on the volume and frequency of transactions there are multiple ways you can invoice via Coupa, you can either choose:

1. The Coupa Supplier Portal
2. Supplier Actionable Notifications (please refer to the how-to-guide below)

Taxes, CIS and WHT Guide (UK, Germany and Cyprus)

– How to setup your Invoices view
– How to resolve disputed invoices
– How to invoice via the CSP (recommended)
– How to create a Credit note in the CSP
– How to Invoice via SAN

Supplier Maintenance (SMT)

Mitie uses Coupa to manage and onboard new suppliers and undertakes validation checks to ensure our suppliers meet our minimum standards. Existing suppliers can also use Coupa to update, amend and maintain details such as their banking information and remit to address.

If are new supplier being onboarded and need help with the New Supplier Information Request Form please refer to the How to Guide below:

– How to complete the New Supplier Information Request(NSIR) Form

To update your bank details / remit-to address please follow the processes below:

– How to register and set-up the CSP
– Supplier Information Update Form

Even if you update your details within the CSP, you still need to inform Mitie of the changes – please email [email protected] whenever there is a change to your company details.

– How to complete the supplier update form

Contract Lifecycle Management (CLM)

Review Contracts

Coupa Contract Lifecyle Management (CLM) module enables suppliers to review and manage contracts online.

Source to Contract (S2C)

Participate in eAuctions

Coupa eSourcing and eAuctions tools enable Suppliers to interact online with Mitie during the Sourcing and eAuction process.

Further Support


For more questions regarding Coupa or the Coupa Supplier Portal (CSP), please click on the button below

If you cannot find the answer to your question or need more support please contact [email protected]