The Science of Service

Powered by technology. Driven by data. Made exceptional by people.

Welcome to the launch of the Science of Service

It’s not every day that we rewrite the rules of the Facilities Management industry…but today is definitely one of them…

Based on a simple formula of Innovation + Intelligence = Impact, the Science of Service positions Mitie as a true industry pioneer. Our investment in technology, data and analytics is changing the game and making things better – from workspaces and buildings to our communities and beyond.

Powered by technology, driven by data and made exceptional by our people, the Science of Service presents a unique opportunity to put Mitie at the forefront of a new facilities management marketplace.

The story

Redefining an industry starts with a restless desire to create something better.

At Mitie, we recognised it was time to rewrite the rules of Facilities Management. We saw the value of combining innovation with intelligence, applying the power of technology to create lasting impact for people and planet.

After all, buildings and workspaces are about so much more than the walls around them.
It’s the people within them, the progress they enable, the environment that surrounds them, and the communities they serve, that give them meaning. It was time to rethink these spaces for the future.

So, we’ve reframed the conversation – from short-term savings to long-term value, and from quick wins to lasting positive change.

We’ve pushed the boundaries of what technology can do to transform our business. We’ve challenged ourselves to go beyond the status quo, investing in the creation of the most innovative and intelligent cloud-based platforms. Unrivalled in our industry.

We call this the Science of Service.

Because there’s a science to keeping infrastructure running; to making spaces flex to changing needs; to keeping people safe and supporting them to be more productive. And there’s a science to having the instant reassurance that a job has been done, and to having total transparency of our operations.

There’s a science to knowing what’s around the corner, and how to respond. Whether that’s processing over 8 million data points every day delivering the intelligence to help make smarter decisions faster, or the innovation we bring in achieving the most ambitious decarbonisation targets.

Through the Science of Service, our dedicated people deliver the exceptional every day. It’s creating more rewarding careers and giving our workforce the skills to build a better future.

Our vision for how we can make things better: for us, our people and for the world we all live in, inspires us every day.

Powered by technology. Driven by data. Made exceptional by people.

This is the Science of Service.

This is just the start.

The Campaign

Our advertising campaign has launched. It will be visible across social media, a variety of websites and in the trade press. has also been updated to feature the Science Lab, which is where we will bring our delivery of the Science of Service to life.

Our new launch video, shows how our work touches the lives of citizens every day. In this video the technology isn’t the story. The real story is the way the technology supports us, our exceptional people, in improving the lives of the people we serve. By demonstrating the human benefits of our delivery through the Science of Service, the campaign really sets Mitie apart from our competitors. It also reinforces the innovation and intelligence that make our ground-breaking approach possible.

Here, you can discover more about how the Science of Service combines industry-leading innovation and intelligence to create lasting impact.