FAQ |

Q: How should I invoice if I have a 25 or 51 PO?

If you've been provided with a 25 or 51 PO for your works, please make sure the job is completed on the Portal then invoice for the works directly by sending your invoice to MITIEAP-Workwise@mitie.com. These works will not appear on AFP unless the order is visible in the portal and is a 54 prefix.

Q: Who do I contact regarding a queried AFP?

Please email ES-SC.Admin@mitie.com.

Q: Who can I contact at Mitie to discuss my Coupa enablement further?

We have established a dedicated team to assist you with the transition as we realize this represents a change for you and our team is focused on making the transition as easy as possible. You can reach our Supplier Onboarding Team at supplier.onboarding@mitie.com .

Q: I’ve already delivered the goods/services that I was asked to provide Mitie, I am just waiting for payment of my invoice. Why am I now being asked to complete an onboarding form?

If you are being asked to complete an onboarding form, this indicates that you have not been set up as a supplier on Mitie’s systems, therefore it is not possible for us to make any immediate payments to you. The onboarding form needs to be completed and sent back to Mitie so we can set you up. You should not be undertaking any work for/on behalf of Mitie unless your Mitie Business Contact has provided you with a Purchase Order for your goods/services. Always ask for Purchase Order before undertaking any work for Mitie to avoid any delays in payment.

Q: I’ve submitted my onboarding form back to Mitie, how long will it take for me to be set up?

Once your form has been received by us, it goes through some final checks, to make sure that we have all of the information we need in order to be able to set you up as a supplier. If we have all the information we need to successfully set you up, your supplier account will be set up and active within 2-3 days.

I’ve already delivered the goods/services that I was asked to provide Mitie, I am just waiting for payment of my invoice. Why am I now being asked to complete an onboarding form?

If you are being asked to complete an onboarding form, [...]

Khyati Mehta2022-09-13T09:16:19+00:007 September 2022|Supplier Onboarding|

I’ve submitted my onboarding form back to Mitie, how long will it take for me to be set up?

Once your form has been received by us, it goes [...]

Khyati Mehta2022-09-13T09:15:55+00:007 September 2022|Supplier Onboarding|

How can I change the Remittance email / Why are we not receiving the remittances?

The remittances are sent to the primary contact email address.

Khyati Mehta2022-09-13T09:29:52+00:007 September 2022|Invoices & Credit Notes|

How do I set up a correct password for access to the portal?

How should I invoice if I have a 25 or 51 PO?

Who do I contact regarding a queried AFP?

Who can I contact at Mitie to discuss my Coupa enablement further?

What if I have completed the questionnaire but need to change or correct the information I provided?

Will the onboarding form timeout?

What information is needed to complete the onboarding Form?

I’ve already delivered the goods/services that I was asked to provide Mitie, I am just waiting for payment of my invoice. Why am I now being asked to complete an onboarding form?

I’ve submitted my onboarding form back to Mitie, how long will it take for me to be set up?

How can I change the Remittance email / Why are we not receiving the remittances?

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