FAQ |

Q: Can a supplier edit an invoice lines on Coupa So if they selected the wrong line on the PO? Or will they have to credit it off?

This can only be done by the Supplier if the Invoice is not submitted and in draft stage. If the invoice has been submitted, then a credit note would need to be created to correct the issue.

Q: Who do I contact with Portal issues, if I cannot find the answer on the Supplier Website?

Please call the Mitie Supplier Support Team on 0161 696 2075 (Monday to Friday 10 am until 2pm) or email the SCDC.Escalation@mitie.com

Q: The Work Order is not showing on the Application for Payment?

Please ensure you have completed the Work Order with all the relevant documentation and it has passed the 48 hour recall period. Check both AFP types (SUBPO & SUBAFP). If you are still unable to see the WO on the AFP, please refer to contact details for the Mitie Supplier Portal Support Team

Q: What if my Work order reference is not found on the Portal ?

Please ensure you are using the Advanced Search function . More Details can be found here : <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmitiesuppliers.com%2Ftraining%2Fhow-to-use-the-maximo-7-6-subcontractor-portal-portal-navigation%2F%23use%2520the%2520Search%2520function%2520when%2520you%2520have%2520the%2520Work%2520Order%2520Reference.&data=05%7C01%7CKhyati.Mehta%40mitie.com%7C383e3705a5cc4a319af508daf97de3cb%7C9e66e0b4768c4506a1b67e44c80595f2%7C0%7C0%7C638096616322165027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0AjJwYlAWNMPRpZKnK4sIjh9GlakA%2BzvW0PJjnbNBLM%3D&reserved=0">How to use the Maximo 7.6 Subcontractor Portal - Portal Navigation | Mitie Suppliers If still not found please call the Mitie Supplier Portal Support Team

Q: How should I invoice if I have a 25 or 51 PO?

If you've been provided with a 25 or 51 PO for your works, please make sure the job is completed on the Portal then invoice for the works directly by sending your invoice to MITIEAP-Workwise@mitie.com. These works will not appear on AFP unless the order is visible in the portal and is a 54 prefix.

Q: Who do I contact regarding a queried AFP?

Please email ES-SC.Admin@mitie.com.

Q: Who can I contact at Mitie to discuss my Coupa enablement further?

We have established a dedicated team to assist you with the transition as we realize this represents a change for you and our team is focused on making the transition as easy as possible. You can reach our Supplier Maintenance Team at supplier.maintenance@mitie.com .

Can a supplier edit an invoice lines on Coupa So if they selected the wrong line on the PO? Or will they have to credit it off?

This can only be done by the Supplier if the [...]

Khyati Mehta2023-09-21T09:47:41+00:0021 September 2023|All Coupa, Invoices & Credit Notes|

Can a supplier edit an invoice lines on Coupa So if they selected the wrong line on the PO? Or will they have to credit it off?

Who do I contact with Portal issues, if I cannot find the answer on the Supplier Website?

The Work Order is not showing on the Application for Payment?

What if my Work order reference is not found on the Portal ?

How do I set up a correct password for access to the portal?

How should I invoice if I have a 25 or 51 PO?

Who do I contact regarding a queried AFP?

Who can I contact at Mitie to discuss my Coupa enablement further?

What if I have completed the questionnaire but need to change or correct the information I provided?

What information is needed to complete the New Supplier Information Request Form?

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