FAQ |

Q: I am unable to find or add Mitie as a customer?

1) The CSP account must always be created from the same email account that has received the Mitie invitation email. If this is not done, basically you are not connected Mitie and you will not have visibility to see any of the Mitie purchase orders. 2) The Legal Entity should be the same as captured as the registered Company name. The Legal Entity has not been set up correctly on the CSP. Please refer to our How to Setup Legal Entity(s) page for detailed instructions. 3) The CSP admin must check under Setup >Admin > Users > Customer Access tab, that all entities Mitie is ticked for each person who wants to administer that account. All users with admin rights must check in their CSP account that Mitie been ticked. You can find detailed instructions on our How to Manage Users page.

Q: I already have a CSP login for another customer, do I need to create another?

No, all of your customers who use Coupa can be accessed from the one portal login. A portal login is based on your specific email address. You will be able to view all of your customers in one place if each customer has the same email address for you. If you can’t see Mitie with your other customers, please let us know which email address you are using and we’ll update our records.

Q: What is Coupa Supplier Portal (CSP)

The Coupa Supplier Portal (CSP) is a portal which enables Mitie's suppliers to receive purchase orders and create invoices electronically.

Q: Who do I contact with any queries?

If you cannot find the answer to your questions here or need further assistance please contact procurement@mitie.com

Q: Is it mandatory to use Coupa?

Yes, it is mandatory for onboarding and P2P for the Mitie entities which are live. If you receive a Coupa Purchase Order, you must follow the Coupa process and submit your invoices via Coupa through CSP or SAN method. Please refer to our Using Coupa - 4) Procure to Pay (P2P) – Invoice Mitie guide.

I am unable to find or add Mitie as a customer?

What are the key benefits of joining the CSP?

Will we need additional software to use the CSP?

I already have a CSP login for another customer, do I need to create another?

How long does it take to register for the CSP?

What is Coupa Supplier Portal (CSP)

Who do I contact with any queries?

How much does it cost?

Is there any training on using the system and how will this be made available?

Is it mandatory to use Coupa?

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