FAQ |

Q: I do not have a Purchase Order, how can I create an Invoice?

Mitie operates a No PO No Pay policy. Invoices cannot be raised without a valid Purchase Order. Ask your Mitie Contact to provide a Purchase Order. You should not be undertaking any work for/on behalf of Mitie unless your Mitie Business Contact has provided you with a Purchase Order for your goods/services. Always ask for Purchase Order before undertaking any work for Mitie to avoid any delays in payment.

Q: How can I create a Catalogue in CSP?

You can find detailed instructions on creating & editing a catalogue on this link Create or Edit a Catalogue.

Q: Can I download a combined summary of all the POs and invoices which includes PO Number, PO Item, Price, Invoice Created Date and Invoice Amount?

The CSP allows you to create your own views of the Data (POs and Invoices) and export to csv or excel formats.

Q: I am unable to find or add Mitie as a customer?

1) The CSP account must always be created from the same email account that has received the Mitie invitation email. If this is not done, basically you are not connected Mitie and you will not have visibility to see any of the Mitie purchase orders. 2) The Legal Entity should be the same as captured as the registered Company name. The Legal Entity has not been set up correctly on the CSP. Please refer to our How to Setup Legal Entity(s) page for detailed instructions. 3) The CSP admin must check under Setup >Admin > Users > Customer Access tab, that all entities Mitie is ticked for each person who wants to administer that account. All users with admin rights must check in their CSP account that Mitie been ticked. You can find detailed instructions on our How to Manage Users page.

Q: I already have a CSP login for another customer, do I need to create another?

No, all of your customers who use Coupa can be accessed from the one portal login. A portal login is based on your specific email address. You will be able to view all of your customers in one place if each customer has the same email address for you. If you can’t see Mitie with your other customers, please let us know which email address you are using and we’ll update our records.

Can I download a combined summary of all the POs and invoices which includes PO Number, PO Item, Price, Invoice Created Date and Invoice Amount?

The CSP allows you to create your own views of [...]

melanie clarke2022-09-07T09:32:38+00:007 September 2022|Invoices & Credit Notes|

How do I track the status of an invoice?

I do not have a Purchase Order, how can I create an Invoice?

How can I create a Catalogue in CSP?

Can I download a combined summary of all the POs and invoices which includes PO Number, PO Item, Price, Invoice Created Date and Invoice Amount?

What do I do if I am locked out of the CSP?

How can I change notification settings?

I am unable to find or add Mitie as a customer?

What are the key benefits of joining the CSP?

Will we need additional software to use the CSP?

I already have a CSP login for another customer, do I need to create another?

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