Coupa is used to onboard new suppliers and maintain supplier data. When live with P2P, Suppliers will see their Purchase Orders via the Coupa Supplier Portal (CSP) or receive them electronically via e-mail and will be able to acknowledge/action the Purchase Order direct from the email. Suppliers will also submit electronic invoices by converting the PO into an electronic invoice via a ‘PO flip’ or the portal and will have access to real time information on invoice status.

FAQ |

Q: What is Coupa Supplier Portal (CSP)

The Coupa Supplier Portal (CSP) is a portal which enables Mitie's suppliers to receive purchase orders and create invoices electronically.

Q: Who do I contact with any queries?

If you cannot find the answer to your questions here or need further assistance please contact procurement@mitie.com

Q: Is it mandatory to use Coupa?

Yes, it is mandatory for onboarding and P2P for the Mitie entities which are live. If you receive a Coupa Purchase Order, you must follow the Coupa process and submit your invoices via Coupa through CSP or SAN method. Please refer to our Using Coupa - 4) Procure to Pay (P2P) – Invoice Mitie guide.

How long does it take to register for the CSP?

What is Coupa Supplier Portal (CSP)

Who do I contact with any queries?

How much does it cost?

Is there any training on using the system and how will this be made available?

Is it mandatory to use Coupa?

How does Coupa work?

What is Coupa and what does it do?

Could you please explain the meaning of each of the assignment status?

Can we create an application for different contracts with different rates?

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