1) The CSP account must always be created from the same email account that has received the Mitie invitation email.  If this is not done, basically you are not connected Mitie and you will not have visibility to see any of the Mitie purchase orders.

2) The Legal Entity should be the same as captured as the registered Company name. The Legal Entity has not been set up correctly on the CSP. Please refer to our How to Setup Legal Entity(s) page for detailed instructions.

3) The CSP admin must check under Setup >Admin >Users > Customer Access tab, that all entities Mitie is ticked for each person who wants to administer that account. All users with admin rights must check in their CSP account that Mitie been ticked. You can find detailed instructions on our How to Manage Users  page.