Project Forte – SAP live

As you are aware, as part of  Mitie’s Project Forte, a key element was to transition to our SAP Finance platform this month.

We are pleased to confirm the SAP system for Technical Facilities Management is now live. We would like to thank you for your patience and cooperation throughout our cutover period, during which we switched to a temporary emergency PO process.

With the system now live for our end users, we have started the process of raising ‘official’ PO’s in SAP, in retrospect of the temporary ones issued between Friday 1st and Monday 4th April 2022. If you have not received an ‘official’ PO, please contact the original requestor to follow up.

Please note: All suppliers supporting Mitie Ireland – you will remain on our SAGE platform.

Effective 5 April 2022, new and transferred POs are in SAP:

  • Manual Purchase Requisitions raised during cutover will be re-issued as a SAP PO;
  • Existing POs have been transferred and may now be amended. These PO numbers can still be invoiced against; and
  • Hypercare support is now available

To invoice going forward you must:

  • Send your Mitie Technical Facilities Management Ltd Invoices / Credit Notes to the new email: [email protected];
  • Cease using the old Mitie email address [email protected]. This inbox has closed. You will receive an autoreply that confirms deletion of your email with the new email address that must be used;
  • Raise invoices against the new SAP PO (example); and
  • If an invoice has been rejected during the cutover period (29 Mar – 4 Apr) resubmit to the email address above.

Please ensure that your systems and records are updated to reflect these changes.

The Accounts Payable (AP) Helpdesk will be available for invoice queries and statement reconciliations and will continue within same operating hours. If you have any queries, please contact us at [email protected] or 0333 207 4141 – Option 1.

Simon Smith | Director of Operational Excellence
Shaun Carroll | Chief Procurement Officer
Mitie Group Plc