Coupa Invoicing FAQ
How can I change the Remittance email / Why are we not receiving the remittances?
The remittances are sent to the primary contact email address.
Is it possible to attach files like a pdf or excel-sheet to the invoice (e.g. detailed specification)?
Yes. You can attach documentation within Coupa to support the [...]
How can I create a Credit note?
Please refer to our Using Coupa Guide for detailed instructions.
My invoice shows as approved what does that mean?
Your invoice has been verified and the information will be [...]
My invoice shows as pending approval what does that mean?
It means your invoice requires Mitie internal review and goods [...]
How can I change the price while invoicing?
Check to see if the PO is QTY based and [...]
Where can/Do I need to attach a PDF copy of the Invoice?
The Invoice created via Coupa is a legal and valid [...]
Why has my Invoice been disputed?
Invoices totalling more than the PO line price / QTY [...]
How will I get paid?
Once an invoice is approved in Coupa, the information will [...]
