All Coupa FAQ
Who can I contact at Mitie to discuss my Coupa enablement further?
We have established a dedicated team to assist you with [...]
What if I have completed the questionnaire but need to change or correct the information I provided?
Should you need to change or correct information provided after [...]
What information is needed to complete the New Supplier Information Request Form?
The questionnaire will ask for a variety of information, including: [...]
I’ve already delivered the goods/services that I was asked to provide Mitie, I am just waiting for payment of my invoice. Why am I now being asked to complete an onboarding form?
If you are being asked to complete an onboarding form, [...]
I’ve submitted my New Supplier Information Request form back to Mitie, how long will it take for me to be set up?
Once your New Supplier Information Request form has been received [...]
How can I change the Remittance email / Why are we not receiving the remittances?
The remittances are sent to the primary contact email address.
I need help with filling out / completing my New Supplier Information Request form
We have useful step by step guidance documents available which [...]
Is it possible to attach files like a pdf or excel-sheet to the invoice (e.g. detailed specification)?
Yes. You can attach documentation within Coupa to support the [...]
How can I create a Credit note?
Please refer to our Using Coupa Guide for detailed instructions.
