Project Forte

Working in partnership to provide Seamless FM.

Project Forte

Seamless Facilities Management

Mitie is now the largest employer in the UK Facilities Management sector with 77,500 colleagues and over £3.5bn of sales.

Despite the current economic landscape Mitie remains committed to its bold mission ‘to standardise, simplify and automate the Technical Services’ operating processes, in order to maximise customer experience and enable our colleagues to do an exceptional job.​

A Bold Vision

Forte’s vision is ‘to make our Technical Services predictable, frictionless, user-friendly and technology led’.

Align standards

Ensure you are aligned to our expected standards and mirror our exceptional service to our clients.

Improve workflow

Improve the way we work with each other, creating a seamless experience from the start of a work order to the billing stage.

What is Project Forte?

Project Forte is a transformation programme focused on transforming the customer service delivery, processes, technology, people and culture within Mitie Technical Services, with the aim of ‘being the clear leader in providing technical services to UK businesses and the employer of choice in our industry’. ​

​Forte’s vision is ‘to make our technical services predictable, frictionless, user-friendly and technology led’ in order to ‘standardise, simplify and automate the Technical Services’ operating processes, maximising customer experience and enabling our colleagues to do an exceptional job, through the deployment of the following solutions:

How will Forte impact me?

Project FORTE touches every aspect of the work order journey from the logging of the job by the customer all the way through to billing. For our suppliers, the solutions delivered through Project FORTE will:

When is Forte happening?

We intend to launch Forte in Q2 2022.

What about Training?

Training & Support Materials currently under development, will be tailored for each category of supplier.

FAQs

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