Technical Services Transformation

Technical Services has moved from Oracle to SAP.

Mitie Technical Services has moved to SAP Finance system

A key element of our transformation is to move our finance systems from legacy Oracle and SAP systems to a new SAP platform, which will lead to faster, standardised and consistent processes across the business.

For all suppliers supporting Mitie Ireland, please note we will remain on our SAGE platform.

Act now!

To benefit from this change and have your invoices paid promptly you need to act. 

Effective 5 April 2022, new and transferred POs are in SAP

  • Manual Purchase Requisitions raised during cutover will be re-issued as a SAP PO;
  • Existing POs have been transferred and may now be amended. These PO numbers can still be invoiced against; and
  • Hypercare support is now available.

To Invoice going forward you must

  • Send your Mitie Technical Facilities Management Ltd Invoices / Credit Notes to the new email: [email protected];
  • Cease using the old Mitie email address [email protected]. This inbox has closed. You will receive an autoreply which confirms both deletion of your email and the new email address to be used;
  • Raise invoices against the new SAP PO (example); and
  • If an invoice has been rejected during the cutover period (29 Mar – 4 Apr) resubmit to the email address above.


Please ensure that your systems and records are updated to reflect these changes.

For invoice queries and statement reconciliations contact

Accounts Payable Helpdesk
[email protected]

0333 207 4141 – Opt 1


If you have a question regarding SAP, please check out the FAQs.

If you cannot find the answer to your question please contact [email protected]