Mitie’s new Digital Supplier Platform for Source to Pay (S2P).

Mitie is implementing a Digital Supplier Platform (DSP) to enable digitisation of the purchase-to-pay process aka Source to Pay (S2P) in Q1 2022.

Coupa is a leading cloud-based e-commerce spend management tool. It will allow us to connect directly with our suppliers, creating a more efficient way of working.

It will be used to onboard new suppliers, as well as to maintain and amend existing supplier details.

Suppliers must be set up on Coupa to do business with Mitie.

Coupa Modules

Source to Contract (S2C)

Coupa eSourcing and eAuctions tool enable Suppliers to interact online with the Sourcing and Auction process.

The Sourcing module supports both RFX-type and auction-type events.

Create follow-on events to open new rounds of information collection or competitive bidding if necessary.

All communication is handled through the system and the collected information is stored in the event for traceability.

S2C Supplier how to

Contract Lifecycle Management (CLM)

Enables Mitie to set up and manage contracts online in Coupa.

​​​​​​An easy experience enabled by templates and contract type specific fields​.

Ability to invite suppliers to collaborate/negotiate directly in the system.

Interactive e-signing by the supplier.

CLM Supplier how to

Supplier Onboarding and Health

Coupa lets the supplier maintain their own data through the CSP.

Coupa Onboards new Suppliers and checks their health to ensure they are compliant.

It enables existing Supplier to update their own details e.g. bank account, address, email.

SO Supplier how to

Purchase to Pay (P2P)

Coupa is Mitie’s new Source to Pay (S2P) system and will change the way we do business with all our suppliers, making it more efficient and effective, bringing in simpler invoicing and better visibility of payments.

As part of this we will be introducing a new way for you to submit and managing your invoices.

P2P Supplier how to

Existing Suppliers

Our legacy onboarding systems will be retired soon and existing suppliers will be migrated onto the Coupa Supplier Portal (CSP).

We recommend using the CSP to:

  • Manage your company information;
  • Configure your company PO transmission preferences;
  • View all POs; and
  • Create electronic invoices.

All existing suppliers will be invited to join the CSP.

When you receive the invitation, click on the link contained in the email to complete your registration. Registering for the CSP is easy and should take just a few minutes to complete.


Any updates you need to make to your supplier record must be submitted via the CSP. Mitie will no longer review any data or information stored in legacy systems. It is up to you, our suppliers, to ensure all required data is available in Coupa – this is required to do business with Mitie.

Log in to the Coupa Supplier Portal (CSP) to update your details and submit your invoices.

Coupa Supplier Portal (CSP)

New Suppliers

All new supplier requests and any supplier changes will be processed and maintained in Coupa. Should a supplier be selected to work with Mitie, the supplier will receive a notification from Coupa to join the CSP. This will allow suppliers to complete the new supplier form in Coupa.

Forms should be completed in a timely manner. You will receive automated reminders from Coupa to complete the form but should it not be completed within 30 days, the form will be cancelled and we will be unable to complete the onboarding process.

Once the initial onboarding process is complete, supplier details and certifications can also be updated.

Please address any queries to [email protected]

Mitie have chosen one of the industry leading S2P platforms Coupa, as our solution. Mitie’s Procurement will become more automated with greater control of which suppliers it engages.

Coupa has lots of useful supplier information, check it out

Coupa Supplier

Real time updates

Interact with us on Coupa throughout the whole process from Sourcing to Payment.

Supplier Data

Online functionality to maintain or change relevant accreditations and insurances required by Mitie.


An easy way to update and store supplier information so customers can continue to do business with their suppliers.

Best Practices

Improved business practises and policies via a new Supplier Onboarding and Supplier Information Management (SIM) system.

Free to Use

No installation of hardware or software is required, and the service incurs no fee for you to pay.

Cloud system

Get it on any device.


If you have a question regarding the CSP, please check out the FAQs.

If you cannot find the answer to your question please contact [email protected]

View FAQs